:root{--white:1 0 0;--black:0 0 0;--slate-50:.98 .005 240;--slate-100:.95 .01 240;--slate-200:.9 .02 240;--slate-300:.82 .03 240;--slate-400:.7 .04 240;--slate-500:.55 .05 240;--slate-600:.45 .05 240;--slate-700:.35 .04 240;--slate-800:.25 .03 240;--slate-900:.15 .02 240;--slate-950:.1 .01 240;--blue-50:.97 .02 250;--blue-100:.93 .04 250;--blue-200:.86 .07 250;--blue-300:.76 .11 250;--blue-400:.66 .15 250;--blue-500:.56 .19 250;--blue-600:.46 .16 250;--blue-700:.38 .13 250;--blue-800:.31 .1 250;--blue-900:.26 .08 250;--red-50:.97 .02 20;--red-500:.6 .2 20;--red-700:.4 .15 20;--amber-50:.97 .04 70;--amber-500:.7 .18 70;--amber-700:.45 .12 70;--emerald-50:.97 .03 150;--emerald-500:.65 .15 150;--emerald-700:.45 .1 150;--yellow-500:.75 .15 85;--gray-400:.65 .01 240;--orange-500:.65 .18 45;--primary-color:oklch(var(--slate-900));--secondary-color:oklch(var(--blue-500));--bg-color:oklch(var(--slate-50));--text-color:oklch(var(--slate-700));--heading-color:oklch(var(--slate-900));--card-bg:oklch(var(--white));--border-color:oklch(var(--slate-200));--input-bg:oklch(var(--white));--input-text:oklch(var(--slate-900));--table-header-bg:oklch(var(--slate-100));--hover-bg:oklch(var(--slate-100));--navbar-bg:oklch(var(--slate-900));--sidebar-bg:oklch(var(--white))}[data-theme=dark]{--primary-color:oklch(var(--blue-400));--secondary-color:oklch(var(--blue-400));--bg-color:oklch(var(--slate-950));--text-color:oklch(var(--slate-200));--heading-color:oklch(var(--white));--card-bg:oklch(var(--slate-900));--border-color:oklch(var(--slate-700));--input-bg:oklch(var(--slate-800));--input-text:oklch(var(--slate-300));--table-header-bg:oklch(var(--slate-800));--hover-bg:oklch(var(--slate-800));--navbar-bg:oklch(var(--slate-950));--sidebar-bg:oklch(var(--slate-900));--danger-bg:oklch(var(--red-500) / .15);--danger-text:oklch(var(--red-500));--warning-bg:oklch(var(--amber-500) / .15);--warning-text:oklch(var(--amber-500))}body{background-color:var(--bg-color);color:var(--text-color);margin:0;padding:0;font-family:Inter,system-ui,sans-serif}.container{max-width:1200px;margin:0 auto;padding:2rem}.navbar{background-color:var(--navbar-bg);color:oklch(var(--white));box-shadow:0 2px 4px oklch(var(--black) / .1);justify-content:space-between;align-items:center;padding:1rem 2rem;display:flex}.mobile-menu-btn{border:1px solid oklch(var(--white) / .2);color:oklch(var(--white));cursor:pointer;background:0 0;border-radius:4px;padding:.2rem .6rem;font-size:1.5rem;display:none}.nav-brand{font-size:1.25rem;font-weight:700}.nav-links a{color:oklch(var(--slate-200));margin-left:1.5rem;font-weight:500;text-decoration:none;transition:color .2s}.nav-links a:hover{color:oklch(var(--white))}.page-header{margin-bottom:2rem}.page-header 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var(--border-color);box-sizing:border-box;width:100%;color:var(--input-text);background-color:var(--input-bg);border-radius:6px;padding:.85rem;font-family:inherit;font-size:.95rem;transition:border-color .2s,box-shadow .2s}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--secondary-color);box-shadow:0 0 0 3px oklch(var(--blue-500) / .15);outline:none}.primary-btn{background-color:var(--secondary-color);width:100%;color:oklch(var(--white));cursor:pointer;border:none;border-radius:6px;padding:.85rem;font-size:1rem;font-weight:600;transition:background-color .2s}.primary-btn:hover{background-color:oklch(var(--blue-600))}.error-text{color:oklch(var(--red-500));text-align:center;margin-bottom:1rem;font-size:.875rem}.nav-links .active{color:oklch(var(--white));border-bottom:2px solid oklch(var(--white));padding-bottom:2px}.nav-dropdown{display:inline-block;position:relative}.nav-dropdown-btn{color:oklch(var(--slate-200));cursor:pointer;background:0 0;border:none;align-items:center;margin-left:1.5rem;padding:0;font-family:inherit;font-size:1rem;font-weight:500;transition:color .2s;display:flex}.nav-dropdown-btn:hover{color:oklch(var(--white))}.nav-dropdown-btn.active{color:oklch(var(--white));border-bottom:2px solid oklch(var(--white));padding-bottom:2px}.nav-dropdown-content{background-color:var(--navbar-bg);min-width:220px;box-shadow:0px 8px 16px 0px oklch(var(--black) / .5);z-index:100;border:1px solid oklch(var(--white) / .1);border-radius:6px;margin-top:0;display:none;position:absolute;top:100%;left:1.5rem;overflow:hidden}.nav-dropdown:hover:after{content:"";z-index:99;background:0 0;width:100%;height:20px;position:absolute;top:100%;left:0}.nav-dropdown-content a{color:oklch(var(--slate-200));text-align:left;border-bottom:1px solid oklch(var(--white) / .05);align-items:center;text-decoration:none;display:flex;margin-left:0!important;padding:.75rem 1rem!important;font-size:.95rem!important}.nav-dropdown-content a:last-child{border-bottom:none}.nav-dropdown-content a:hover{background-color:oklch(var(--white) / .1);color:oklch(var(--white))}.nav-dropdown:hover .nav-dropdown-content{display:block}.logout-btn{border:1px solid oklch(var(--slate-200));color:oklch(var(--slate-200));cursor:pointer;background:0 0;border-radius:6px;margin-left:2rem;padding:.4rem .8rem;font-family:inherit;font-weight:500;transition:all .2s}.logout-btn:hover{background:var(--text-color);color:var(--bg-color)}.data-table{border-collapse:collapse;background:var(--card-bg);width:100%;box-shadow:0 4px 6px oklch(var(--black) / .05);border-radius:8px;overflow:hidden}.data-table th,.data-table td{text-align:left;border-bottom:1px solid var(--border-color);padding:.75rem 1rem}.data-table th{background-color:var(--table-header-bg);color:var(--heading-color);font-weight:600}.badge{background-color:var(--secondary-color);color:oklch(var(--white));border-radius:999px;padding:.25rem .6rem;font-size:.75rem;font-weight:600}.list-group{background:var(--card-bg);box-shadow:0 4px 6px oklch(var(--black) / .05);border-radius:8px;padding:0;list-style:none}.list-item{border-bottom:1px solid var(--border-color);padding:1rem}.list-item:last-child{border-bottom:none}@media (max-width:768px){.navbar{flex-flow:wrap;justify-content:space-between;align-items:center;padding:1rem}.mobile-menu-btn{margin-left:auto;display:block}.nav-brand{text-align:left;flex:1;width:auto}.nav-links{width:100%;margin-top:1rem;padding-bottom:.5rem;flex-direction:column!important;align-items:flex-start!important;display:none!important}.nav-links.open{animation:.2s ease-in-out fadeIn;display:flex!important}.nav-links a{white-space:nowrap;border-bottom:1px solid oklch(var(--white) / .05);width:100%;margin-top:.5rem;padding:.5rem 0;font-size:1rem;margin-left:0!important}.nav-links>div{justify-content:space-between;width:100%;margin-top:1.5rem;margin-left:0!important}.container{padding:1rem}.data-table{white-space:nowrap;-webkit-overflow-scrolling:touch;width:100%;display:block;overflow-x:auto}.login-card{padding:1.5rem}[style*="display: grid"],.dashboard-grid{grid-template-columns:1fr!important;gap:1rem!important}[style*=gridTemplateColumns],[style*=grid-template-columns]{grid-template-columns:1fr!important}.profile-dropdown{max-width:300px;width:90vw!important;right:50%!important;transform:translate(50%)!important}.nav-dropdown{width:100%;margin-top:.5rem}.nav-dropdown-btn{text-align:left;pointer-events:none;width:100%;color:oklch(var(--white) / .5);text-transform:uppercase;letter-spacing:.05em;margin-left:0;padding:.5rem 0;font-size:.8rem;border-bottom:none!important}.nav-dropdown-content{box-shadow:none;background:0 0;border:none;margin-top:0;padding-left:1rem;position:relative;display:block!important}.nav-dropdown-content a{border-bottom:1px solid oklch(var(--white) / .05);padding:.5rem 0!important}}@media print{.navbar,.sidebar,.no-print{display:none!important}html,body{color:#000!important;background-color:#fff!important;height:auto!important;min-height:auto!important;margin:0!important;padding:0!important;overflow:visible!important}.container{max-width:100%!important;margin:0!important;padding:0!important}[style*="display: grid"],[style*="display: flex"]{page-break-inside:auto;width:100%!important;display:block!important}*{-webkit-print-color-adjust:exact!important;print-color-adjust:exact!important}.card{page-break-inside:avoid;break-inside:avoid;box-shadow:none!important;border:1px solid oklch(var(--gray-400))!important;margin-bottom:20px!important}.data-table{box-shadow:none!important;border:1px solid oklch(var(--gray-400))!important}table{page-break-inside:auto}tr{page-break-inside:avoid;page-break-after:auto}}.kpi-new{background:linear-gradient(145deg,#fff1f2,#ffe4e6);border:1px solid #fecdd380}.kpi-pending{background:linear-gradient(145deg, oklch(var(--amber-50)), #fef3c7);border:1px solid #fde68a80}.kpi-resolved{background:linear-gradient(145deg,#f0fdf4,#dcfce7);border:1px solid #bbf7d080}.kpi-ttr{background:linear-gradient(145deg,#eef2ff,#e0e7ff);border:1px solid #c7d2fe80}.icon-bg{background:oklch(var(--white))}.glass-panel{background:linear-gradient(135deg, oklch(var(--white) / .9), oklch(var(--slate-50) / .9));border:1px solid oklch(var(--white) / .5);border-top:1px solid oklch(var(--white));border-left:1px solid oklch(var(--white))}.bg-white-card{background:oklch(var(--white))}.bg-light-stripe{background:oklch(var(--slate-50))}.text-dark{color:oklch(var(--slate-900))}[data-theme=dark] .kpi-new{background:linear-gradient(145deg,#4c0519,#e11d48);border-color:#e11d4880}[data-theme=dark] .kpi-pending{background:linear-gradient(145deg, #451a03, oklch(var(--orange-500)));border-color:#d9770680}[data-theme=dark] .kpi-resolved{background:linear-gradient(145deg,#022c22,#059669);border-color:#10b98180}[data-theme=dark] .kpi-ttr{background:linear-gradient(145deg,#1e1b4b,#4338ca);border-color:#4f46e580}[data-theme=dark] .icon-bg{background:var(--border-color)}[data-theme=dark] .glass-panel{background:linear-gradient(135deg, oklch(var(--slate-900) / .8), oklch(var(--slate-950) / .9));border:1px solid oklch(var(--white) / .05)}.ticket-row-sla{background:oklch(var(--red-50));border-left:4px solid oklch(var(--red-500))}.ticket-row-warning{background:oklch(var(--amber-50));border-left:4px solid oklch(var(--amber-500))}.ticket-row-critical{background:oklch(var(--red-50));border-left:4px solid oklch(var(--red-700))}.ticket-row-expired{background:#fde7f5;background:lab(93.7895% 9.53174 -3.79915);border-left:4px solid #c841a5;border-left:4px solid lab(50.7153% 61.1959 -24.7016)}[data-theme=dark] .ticket-row-sla{border-left-color:oklch(var(--red-500));background:oklch(var(--red-500) / .05)!important}[data-theme=dark] .ticket-row-warning{border-left-color:oklch(var(--amber-500));background:oklch(var(--amber-500) / .05)!important}[data-theme=dark] .ticket-row-critical{border-left-color:oklch(var(--red-700));background:oklch(var(--red-700) / .05)!important}[data-theme=dark] .ticket-row-expired{border-left-color:#c841a5;border-left-color:lab(50.7153% 61.1959 -24.7016);background:#c841a50d!important;background:lab(50.7153% 61.1959 -24.7016/.05)!important}[data-theme=dark] .bg-white-card{background:var(--card-bg)}[data-theme=dark] .bg-light-stripe{background:var(--hover-bg)}[data-theme=dark] .text-dark{color:oklch(var(--slate-50))}.podium-container{grid-template-columns:1fr 1.1fr 1fr;align-items:flex-end;gap:1rem;margin-top:1rem;margin-bottom:2rem;display:grid}.podium-card{background:var(--card-bg);border:1px solid var(--border-color);text-align:center;box-shadow:0 4px 10px oklch(var(--black) / .04);border-radius:12px;flex-direction:column;align-items:center;padding:1.5rem 1rem;transition:transform .2s,box-shadow .2s;display:flex;position:relative}.podium-card:hover{box-shadow:0 10px 20px oklch(var(--black) / .08);transform:translateY(-4px)}.podium-card.first{border-top:5px solid oklch(var(--yellow-500));background:linear-gradient(to bottom, oklch(var(--yellow-500) / .05), var(--card-bg));order:2;height:200px}.podium-card.second{border-top:5px solid oklch(var(--gray-400));background:linear-gradient(to bottom, oklch(var(--gray-400) / .05), var(--card-bg));order:1;height:175px}.podium-card.third{border-top:5px solid oklch(var(--orange-500));background:linear-gradient(to bottom, oklch(var(--orange-500) / .05), var(--card-bg));order:3;height:160px}.podium-badge{background:var(--card-bg);width:32px;height:32px;box-shadow:0 2px 5px oklch(var(--black) / .15);border-radius:50%;justify-content:center;align-items:center;font-size:1.2rem;display:flex;position:absolute;top:-15px}.podium-avatar{width:48px;height:48px;color:oklch(var(--white));border-radius:50%;justify-content:center;align-items:center;margin-bottom:.75rem;font-size:1.1rem;font-weight:700;display:flex}.podium-card.first .podium-avatar{background:oklch(var(--yellow-500));box-shadow:0 0 10px oklch(var(--yellow-500) / .4)}.podium-card.second .podium-avatar{background:oklch(var(--gray-400));box-shadow:0 0 10px oklch(var(--gray-400) / .4)}.podium-card.third .podium-avatar{background:oklch(var(--orange-500));box-shadow:0 0 10px oklch(var(--orange-500) / .4)}.podium-name{color:var(--heading-color);cursor:pointer;margin:.25rem 0;font-size:.95rem;font-weight:700;text-decoration:none}.podium-name:hover{color:var(--secondary-color)}.podium-dept{color:oklch(var(--slate-500));margin-bottom:.5rem;font-size:.75rem}.podium-points{color:var(--secondary-color);font-size:1.25rem;font-weight:800}.drawer-overlay{background:oklch(var(--slate-900) / .5);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;animation:.2s ease-out fadeIn;position:fixed;inset:0}.drawer-container{background:var(--card-bg);width:100%;max-width:580px;box-shadow:-10px 0 30px oklch(var(--black) / .15);z-index:1001;border-left:1px solid var(--border-color);flex-direction:column;animation:.25s ease-out slideIn;display:flex;position:fixed;top:0;bottom:0;right:0}.drawer-header{border-bottom:1px solid var(--border-color);background:var(--bg-color);justify-content:space-between;align-items:center;padding:1.5rem;display:flex}.drawer-title-group{align-items:center;gap:.75rem;display:flex}.drawer-close{cursor:pointer;color:oklch(var(--slate-500));background:0 0;border:none;font-size:1.5rem;transition:color .2s}.drawer-close:hover{color:var(--heading-color)}.drawer-body{flex:1;padding:1.5rem;overflow-y:auto}@keyframes slideIn{0%{transform:translate(100%)}to{transform:translate(0)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal-overlay{background:oklch(var(--slate-900) / .6);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;justify-content:center;align-items:center;animation:.2s ease-out fadeIn;display:flex;position:fixed;inset:0}.comparison-modal{background:var(--card-bg);border:1px solid var(--border-color);width:90%;max-width:900px;max-height:90vh;box-shadow:0 20px 25px -5px oklch(var(--black) / .1), 0 10px 10px -5px oklch(var(--black) / .04);border-radius:12px;flex-direction:column;animation:.2s ease-out scaleUp;display:flex;overflow:hidden}@keyframes scaleUp{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.comparison-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1.25rem;padding:1.5rem;display:grid;overflow-y:auto}.comparison-card{background:var(--bg-color);border:1px solid var(--border-color);text-align:center;border-radius:10px;flex-direction:column;align-items:center;padding:1.25rem;display:flex}.comparison-avatar{width:54px;height:54px;color:oklch(var(--white));background:var(--secondary-color);border-radius:50%;justify-content:center;align-items:center;margin-bottom:.75rem;font-size:1.2rem;font-weight:700;display:flex}.comparison-stat-row{border-top:1px dashed var(--border-color);width:100%;margin-top:1rem;padding-top:.75rem}.comparison-stat-item{justify-content:space-between;margin-bottom:.5rem;font-size:.85rem;display:flex}.comparison-stat-label{color:oklch(var(--slate-500))}.comparison-stat-value{color:var(--text-color);font-weight:700}.status-badge{text-transform:uppercase;letter-spacing:.02em;border-radius:6px;padding:.2rem .5rem;font-size:.7rem;font-weight:700;display:inline-block}.status-new{color:#1d4ed8;background-color:#eff6ff;border:1px solid #bfdbfe}.status-open{color:#047857;background-color:#ecfdf5;border:1px solid #a7f3d0}.status-pending{background-color:oklch(var(--amber-50));color:#b45309;border:1px solid #fde68a}.status-resolved{color:oklch(var(--emerald-500));background-color:#f0fdf4;border:1px solid #bbf7d0}.status-closed{color:#475569;border:1px solid oklch(var(--slate-200));background-color:#f1f5f9}[data-theme=dark] .status-new{color:#60a5fa;background-color:#1d4ed826;border-color:#1d4ed84d}[data-theme=dark] .status-open{color:#34d399;background-color:#04785726;border-color:#0478574d}[data-theme=dark] .status-pending{color:#fbbf24;background-color:#b4530926;border-color:#b453094d}[data-theme=dark] .status-resolved{color:oklch(var(--emerald-500));background-color:#10b98126;border-color:#10b9814d}[data-theme=dark] .status-closed{color:oklch(var(--gray-400));background-color:#47556926;border-color:#4755694d}.sky-view-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:1.25rem;margin-bottom:1.5rem;display:grid}.kpi-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:10px;align-items:center;gap:1rem;padding:1.25rem;display:flex;box-shadow:0 4px 6px #00000005}.kpi-icon{border-radius:8px;justify-content:center;align-items:center;width:44px;height:44px;font-size:1.4rem;display:flex}.kpi-content{flex-direction:column;display:flex}.kpi-value{color:var(--heading-color);font-size:1.5rem;font-weight:700;line-height:1.2}.kpi-label{color:oklch(var(--slate-500));margin-top:.2rem;font-size:.8rem}.ttr-bar-container{background-color:var(--border-color);border-radius:999px;width:100%;height:6px;margin-top:.5rem;overflow:hidden}.ttr-bar{border-radius:999px;height:100%}.compare-checkbox-container{justify-content:center;align-items:center;margin-right:.5rem;display:flex}.compare-checkbox{cursor:pointer;width:18px;height:18px}@media (max-width:768px){.podium-container{grid-template-columns:1fr!important;align-items:stretch!important;gap:1.5rem!important}.podium-card.first,.podium-card.second,.podium-card.third{order:unset!important;height:auto!important;padding:1.25rem 1rem!important}.drawer-container{max-width:100%!important}}html{scroll-behavior:smooth}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border-color);border:2px solid var(--card-bg);border-radius:999px}::-webkit-scrollbar-thumb:hover{background:var(--secondary-color)}*{scrollbar-width:thin;scrollbar-color:var(--border-color) transparent}.drawer-body,.card,[style*="overflow-y: auto"],[style*="overflow-x: auto"],[style*="overflowX: auto"],[style*="overflowY: auto"]{overscroll-behavior:contain;-webkit-overflow-scrolling:touch}
@keyframes react-loading-skeleton{to{transform:translate(100%)}}.react-loading-skeleton{--base-color:#ebebeb;--highlight-color:#f5f5f5;--animation-duration:1.5s;--animation-direction:normal;--pseudo-element-display:block;background-color:var(--base-color);-webkit-user-select:none;user-select:none;border-radius:.25rem;width:100%;line-height:1;display:inline-flex;position:relative;overflow:hidden}.react-loading-skeleton:after{content:" ";display:var(--pseudo-element-display);background-repeat:no-repeat;background-image:var(--custom-highlight-background,linear-gradient(90deg, var(--base-color) 0%, var(--highlight-color) 50%, var(--base-color) 100%));height:100%;animation-name:react-loading-skeleton;animation-direction:var(--animation-direction);animation-duration:var(--animation-duration);animation-timing-function:ease-in-out;animation-iteration-count:infinite;position:absolute;top:0;left:0;right:0;transform:translate(-100%)}@media (prefers-reduced-motion){.react-loading-skeleton{--pseudo-element-display:none}}